FAQ – BBQ Butler

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Q: Why do you not honor international purchases?

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A: Due to the amount of taxes and tariffs and shipping fees, at this time it just isn't feasible or practical for us to offer international orders.  Hopefully this can be remedied in the future, but for now we appreciate your patience.

Q: What is your return policy?

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A: We only want nothing but the best for you so we will gladly accept any returns within a 30 day window.  If you are not happy with your order, for any reason, please contact support@thebbqbutler.com for a complete refund. If you need help after 30 days, contact us at the same email and we will be happy to work with you.
 *Refunds issued will be processed within 2 weeks and the customer may be responsible for return shipping charges.


Q: I have a question about a specific product. Where can I find an answer?

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A: Be sure to check our "Product FAQ" drop-down on each product listing. If you have a question beyond that, give us an email at support@thebbqbutler.com


Q: Why should I submit my favorite recipes?

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A: We are intrigued with what makes our valued customers tick.  We want to be able to celebrate your preferences and your BBQ victories by making your recipes on our own.  Of course, you will get full credit for your submissions--as well as lots of love and respect from us.

Q: What do you do with my recipe after I submit it?

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A: We will re-create your recipe and share our photos and results so you can bask in your well-earned BBQ glory.


Q: How can I follow you on social media?

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A: We would love to have you join us!  Simply click on any of the links below to connect with BBQ Butler on social platforms.

Facebook:  https://www.facebook.com/BBQButler/                                    Instagram:  https://www.instagram.com/bbqbutler/                                            YouTube: https://www.youtube.com/channel/UC0ZQuPZVRWetLVwMQ0Cyvew  Pinterest: https://www.pinterest.com/bbqbutler/ 

We also have a Facebook group for our Utah BBQ Community. You can check it out, here: https://www.facebook.com/groups/utahbbqcommunity/

Q: Do you have a brick and mortar store?

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A: We have products in several BBQ stores and retailers around the country, but we do not have a dedicated BBQ Butler store.

Q: Where are you located?

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A: Our company is headquartered in Clearfield, Utah. 

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